Comments on: Customer Love is Cheap http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/ Connecting the dots of life through more personal connections. Fri, 21 Nov 2008 13:42:18 +0000 http://wordpress.org/?v=2.6 By: Todd Earwood http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-94 Todd Earwood Thu, 06 Sep 2007 19:41:28 +0000 http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-94 Susan- It's nice to know others are out there and we're not listening to just our own voices. :) Todd Susan- It’s nice to know others are out there and we’re not listening to just our own voices. :)

Todd

]]> By: SusanA http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-93 SusanA Thu, 06 Sep 2007 19:17:28 +0000 http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-93 What a great idea! Love the cards, and the hearts just make it perfect. *** Thanks for the shout -- it's always nice to know someone actually reads the stuff we write, right? What a great idea! Love the cards, and the hearts just make it perfect.
***
Thanks for the shout — it’s always nice to know someone actually reads the stuff we write, right?

]]> By: Brian Lunde http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-73 Brian Lunde Fri, 24 Aug 2007 14:15:14 +0000 http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-73 Todd, a great and simple illustration of the simple things that can make a difference in creating engaged customers! I think you still see this kind of thing more often in sole proprietorships, where there is a more personal style and connection to the business. But this remains a big challenge for larger enterprises to <i>systematize</i>. One suggestion I just offered on my Customer Experience Leadership blog is the use of Customer Advisory Boards. You can read more about it here: http://synovate.com/loyalty/blog! Todd, a great and simple illustration of the simple things that can make a difference in creating engaged customers! I think you still see this kind of thing more often in sole proprietorships, where there is a more personal style and connection to the business. But this remains a big challenge for larger enterprises to systematize.

One suggestion I just offered on my Customer Experience Leadership blog is the use of Customer Advisory Boards. You can read more about it here: http://synovate.com/loyalty/blog!

]]> By: Becky Carroll http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-72 Becky Carroll Thu, 23 Aug 2007 15:44:34 +0000 http://www.toddearwood.com/2007/08/23/customer-love-is-cheap/#comment-72 Thanks for including Customers Rock! in your ideas. I like your example of the coffee shop. Customer appreciation doesn't have to be big or expensive; it just has to be done. Rock on! Thanks for including Customers Rock! in your ideas. I like your example of the coffee shop. Customer appreciation doesn’t have to be big or expensive; it just has to be done.

Rock on!

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