Connecting the dots of life and business

We successfully filled a tech position a month ago and looking back on that process, I now see what top traits we MUST have in any employee.  I know people talk about experience, education and training, but there’s more to sort through with quality candidates than what’s on the resume. Since we’re now actively seeking sales [...]

I am a big believer in keeping things simple when it comes to instruction and education. I love bulleted lists which is no surprise if you’ve read my blog before and I also love visuals, so this sign below was a winner. The picture was posted by a friend on Facebook and really grabbed my [...]

I recently ordered a couple clothing items from Zappos that didn’t quite fit. No biggie. I called their customer service line and immediately talked to a human being who changed my order to other items, emailed me the new receipt and a printable return label (i.e. – free shipping on my return). In my haste [...]

When I saw its name, I thought of Seth Godin. It was a small ice cream shop in Hilton Head Island called The Frozen Moo. They had almost 100 flavors, creative decor and a life-size cow statue. If you didn’t know, Seth is author of Purple Cow, The Big Moo and many other business/marketing best-selling [...]

I saw this great example of creating customer love on the cheap at a local coffeeshop. They take a polaroid picture of a frequent customer (or two for this week), brighten up the pictures with marker-drawn hearts and post them next to the cash machine. When the week ends, they post the archives on the [...]

Here’s a great post I found from Deaf Musician‘s blog about learning business lessons from your girlfriend. My favorites are… #2 – They Are Always Right – Customers may not always be right, but they should walk away from (almost) any situation satisfied. #5 – Deliver Your Promises – The key to your future success [...]