Connecting the dots of life and business

When I saw its name, I thought of Seth Godin. It was a small ice cream shop in Hilton Head Island called The Frozen Moo. They had almost 100 flavors, creative decor and a life-size cow statue. If you didn’t know, Seth is author of Purple Cow, The Big Moo and many other business/marketing best-selling [...]

I saw this great example of creating customer love on the cheap at a local coffeeshop. They take a polaroid picture of a frequent customer (or two for this week), brighten up the pictures with marker-drawn hearts and post them next to the cash machine. When the week ends, they post the archives on the [...]

Here’s a great post I found from Deaf Musician‘s blog about learning business lessons from your girlfriend. My favorites are… #2 – They Are Always Right – Customers may not always be right, but they should walk away from (almost) any situation satisfied. #5 – Deliver Your Promises – The key to your future success [...]

I regularly eat at a downtown restaurant and the manager comes by each time to ask the same question. Was everything alright with your meal? It’s become a joke for me when I eat there. Why ask me a loaded question that will never get an honest answer? How about… what could have been done [...]

For me, passing out a business card is as natural as shaking hands. I place a high value on a well-designed, quality card. So, why did I stammer my words when Craig offered me his card? I politely told him I didn’t need help carrying my bags to the room and he THEN offered me [...]