Connecting the dots of life and business

With all the pizazz and flashy gimmicks people have to lure you into their store/office, I found this sign quite shocking. I actually turned my car around to come back and take the picture. I can’t imagine an ad agency or marketing consultant letting this fly and yet I’ve learned this gym has a steady [...]

I recently ordered a couple clothing items from Zappos that didn’t quite fit. No biggie. I called their customer service line and immediately talked to a human being who changed my order to other items, emailed me the new receipt and a printable return label (i.e. – free shipping on my return). In my haste [...]